Editorial disclosure

Editorial standards

CX Innovation is an editorial publication covering the architecture, evaluation, and operation of enterprise AI agents. We write about the field broadly. Articles are not reviewed for competitive positioning, we do not publish paid placements, and external resources are labelled as such.

How we handle it

• Standards are stated plainly. Not only on this page, and not only in the footer.
• External links are labelled. Anywhere we point to another organisation’s material, the component that renders it names them explicitly.
• No paid placements. Nothing on this site is a paid or sponsored post. If that ever changes, such posts will be labelled as advertising.
• No fabricated evidence. We do not publish invented statistics, testimonials, customer claims, or vendor rankings. Figures carry a source; where a number has not been verified, it is marked as unverified rather than published as fact.
• Comparisons state their basis. Comparison tables carry a required disclosure explaining how criteria were chosen and who benefits from the framing.

Editorial independence

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Corrections

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Republished material

When an article first appeared elsewhere, we say so at the top of the piece and point the canonical link at the original. Each piece is published on exactly one site.